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Macros at your fingertips Assign your mouse & keyboard macros to hotkeys and operate them from any application.
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You can even insert tags on your tickets, applying tags Along with classes to wonderful tune your format far more. A ticket may even have various tags assigned to it. A good instance is actually a "attribute request" tag to easily obtain all the continuing attribute requests.
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Categorizing and Tagging tickets - assign tickets to different classes and assign default brokers to categories.
Here's how Jitbit's simple ticket program tracks and handles your consumers' requests and saves your professionals' time:
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IT ticketing method can be a software app, that converts all incoming tech guidance requests into tickets and shops them in a single central databases for later administration.
We've also rewritten the "instructed KB content articles" module to use a neighborhood (as in "your data will not be shared with everyone") Big Language Product (LLM) to vectorize a ticket and Find identical material, which increases relevance substantially.
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